VP Customer Success & CCOs
Stop learning about churn risk from a cancellation email.And start proving what CS is actually worth.
Challenge:
The three problems CS leaders know too well:
• Risk that's invisible until too late• CSMs running their own version of the playbook
• CS impact that's invisible to the business
Outcome:
Qubi analyzes every customer conversation alongside your CRM and health score data to surface risk signals early, ensure CSMs execute consistently, and give you evidence of CS impact that finance actually accepts.
10x
Faster call
reviews
64%
More CRM
hygiene
100%
Evidence-backed
findings
Early risk detection
CSM execution
CS impact & attribution
Auto Research
Stack compatibility
Solving Problem 1: Early risk detection
See what's coming before the health score moves.
Qubi analyzes every customer call alongside your CRM and health scores. When language shifts — competitive mentions, frustration, disengagement — Qubi flags it before it shows up anywhere else.
Conversation-level risk signals
Competitive mentions, budget hesitation, executive disengagement, unresolved complaints — detected across every call and surfaced before they reach your health score dashboard.Correlated with your existing health data
Qubi doesn't replace your health scores — it explains them. When a score drops, Qubi connects it to the specific conversations and patterns that drove it.Expansion signals, not just risk
Customers drop hints about adjacent use cases and growing teams on calls long before they submit a formal request. Qubi surfaces these moments so CSMs can act on them, not miss them.info
Gainsight tells you a health score dropped. Qubi tells you why — and whether your CSMs are doing anything about it.
Solving Problem 2: CSM execution
Know which CSMs are running the playbook. And which are winging it.
Every metric comes from what actually happened on the call — not what your CSMs logged in Gainsight afterward.
QBR execution tracking
Did the CSM cover business outcomes, not just product updates? Did they confirm success criteria and align on the renewal timeline? Qubi tracks QBR quality systematically, not by sampling.Onboarding milestone adherence
Which customers are hitting time-to-value milestones? Which are falling behind and why? Qubi correlates what's happening on onboarding calls with outcomes in your CRM.Renewal conversation quality
Is your CSM leading with ROI evidence or hoping the customer renews out of habit? Qubi flags renewal calls where the value story isn't being told — while there's still time to fix it.Best practice replication
What do your top CSMs do in QBRs that drives the highest renewal rates? Qubi identifies those patterns and helps you coach the rest of the team toward them.
Solving Problem 3: CS impact & attribution
Stop defending CS headcount with renewal rates. Show what the team actually drove.
When Qubi detects a risk signal and your CSM intervenes, it tracks what changed from that moment forward. You walk into budget season with a revenue story, not a retention metric.
14
At-risk accounts flagged and saved before renewal
$2.1M
Expansion ARR traced to CS-sourced signals
+31 days
Earlier risk detection vs. health score alone
Replace with your own numbers. These are the kinds of metrics Qubi makes possible to measure.
Auto Research
Ask the hard questions about your customer base. Get answers you can act on.
Connect your CRM, customer calls, and health data. Get validated answers with the evidence — down to the specific accounts and conversations.
Questions CS leaders are asking Qubi
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Why is churn spiking in our mid-market segment this quarter?format_quote
What are the top leading indicators that an account will churn in the next 60 days?format_quote
Which CSMs have the highest QBR-to-renewal rate, and what are they doing differently?format_quote
What expansion signals are we missing most often, and at what point in the journey do they appear?info
Every answer comes with the call clips and data that validate it. Push back, challenge the findings, iterate — then implement. From that moment, Qubi starts tracking.
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Works with your existing stack
Get started
See the risk signals your health scores are missing.
We'll show you what Qubi would have surfaced in your accounts over the last 90 days — before you run it live.